We offer a mystery-shopping service for the following situations:
- In-store purchases
- Phone-based purchases
- Website presentation and functionality
- Online customer service
- Service attitude and procedure involving frontline service staff
- After-sales service
- Purchases in specific stores, with specific employees, or at specific times of day
With TÜV Rheinland's mystery-shopping service, you will be able to:
- Receive an objective assessment of overall service
- Review whether training has borne results in service
- Identify real training needs for your staff
- verify and improve on weaknesses in service
- Encourage service staff to be more sensitive to customer needs
- Improve customer satisfaction
More information:
A wide range of options
Value-added certification services
Uniquely TÜV Rheinland
TÜV Rheinland vs. other service providers |
