What we do
Our experts here at TÜV Rheinland design a mystery-shopping concept based on your specific requirements and goals. From our pool of mystery shoppers, we select the individuals that match your specified customer profile.
Results and recommendations
After the mystery-shopping test-purchase phase, we analyze and document the data gathered. We work with you to develop improvements and are happy to give advice about how to implement these measures quickly and efficiently. We then assess the effectiveness of these measures with periodic follow-up test purchases.
As an independent certification body with a worldwide reputation, TÜV Rheinland specializes in quality assessment based on knowledge of standards and unbiased objectivity. Our mystery-shopping service has the following added advantages:
- Shopper Team:Our shopper candidates come from a variety of backgrounds to allow us to find suitable shoppers according to project needs
- Investigation Skills:We provide a variety of scenarios and investigation skills to analyze service procedure from a wide range of perspectives
- Service Scope:Our service is highly customizable; you may also choose to work with us to implement quality management system so as to lay down the foundation for continuous improvement
- Deliverables: Detailed investigation reports and improvement recommendations will be presented at the end to focus efforts on service weak spots
More information:
A wide range of options
Value-added certification services
Uniquely TÜV Rheinland
TÜV Rheinland vs. other service providers |
